HERE ARE OUR FREQUENTLY ASKED QUESTIONS
Here is some of the most common questions clients ask us before deciding if we are the right WordPress Support Service for them. We also have live chat on the bottom right to talk with us directly.
Are you really available 24/7?
YES. We are here for you any time of the day or night to solve your WordPress issues, headaches or simply to make changes or fixes to your existing site. We offer same day turn around and have a global team to offer you world class developers when you need it most.
Best way to contact you?
We have many ways to contact us. Feel free to send us an email at hello@wpezi.com. But the best way is to use our live chat option on the bottom right of this site.
How long until my site is fixed?
That depends on the job. Small changes are generally done within 4- 8 hours. Larger jobs can take a day. We aim to provide same day turnaround.
What makes up a small change?
Small changes are “60 minutes or less” in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects. It can also include adding text, changing an image, adding a page etc.
What are the limits?
Most people can submit a job per day. So if you submitted a job per day you would get around 30 jobs completed per month for 1 low monthly fee.
Do you build websites?
We do not build websites from scratch. There are plenty of people that do that. We are a support and maintenance company that works with existing websites to make changes, fixes and updates.
What happens once I sign up?
Once you sign up your will be redirected to our secure form to get your WordPress logins and cPanel logins. These will be used to make the changes on your site. To see how it will work please check out our video here: wpezi.com/demo/.
Do you offer hosting?
YES WE DO! We offer the best WordPress optimised hosting plans which will help your site run faster, more securely and easier than ever before. It also helps us get your jobs done faster and with better efficiency. We also take care of your backups (7 consecutive days) so if you ever need a restoration, it happens very fast. This is an option we highly recommend.
How do you provide unlimited changes to clients?
Most clients are fair and so are we. We can accept a job per day from you and we aim to get jobs done within the same day. We have built systems and procedures to make sure our staff and developers are as efficient as possible to maximise the jobs we can do for all our clients.
Will you support more then 1 website?
We definitely can! Our monthly support plans are dedicated to just one website. However you can easily sign up multiple accounts if you have two or more sites.
How do I cancel?
We don’t want you to leave but you can at any time. Just let us know and we will stop the service at the end of the current month.
What is your billing process?
Your credit card will automatically be billed each month, for the amount of your plan(s), on the day that you signed up.
What types of payment do you accept?
We accept all major credit cards like Visa, MasterCard, AmericanExpress and Discover. After signing up, your card will be deducted each recurring month on the day that you signed up. We use Stripe for our payment processing.
What is your refund policy?
Not happy with us, then get a refund. Obviously we don’t want to work for free so we always do our best to make sure everything is done properly 100% of the time. However, if it is legitimate and we have done something wrong we will refund you.
Where are you located?
Our head office is in Adelaide, South Australia. However we are a global team with developers in US, Australia, Philippines and India so we service all hours of the day.
Can I change my plan after sign up?
Of course! You can upgrade, downgrade, change and cancel your plan in any way you’d like. You’re not tied to a contract with us. You can change any aspect of your plan by simply letting us know.
Leave expensive agencies and unreliable freelancers behind. Use WPEZI
COMMON WORDPRESS FIXES WE’LL QUICKLY SORT OUT FOR YOU
WordPress website updates and changes to images, content and content placement;
Structural changes like main menus, navigation and forms;
WordPress core updates and plugin updates;
Page formatting issues and/ or template issues;
Emergency Care support if you break something;
Setting up new features on your site;
Plugin Research to help you achieve your desired result;
Screen Size and Responsive issues;
WordPress website backups and migrations;
SEO on-page set up, suggestions and ongoing support;
WordPress Optimisations so your site runs super fast;
WordPress Fixes like broken pages, redirections, new pages, typos and everything in between;
WordPress compatibility issues and solutions;
WordPress Security to prevent hacks;
Improperly embedded code;
Browser compatibility issues;
