Here is some of the most common questions clients ask us before deciding if we are the right WordPress Support Service for them. This FAQ is for existing clients of WP EZI. For new care plans under WP Buffs, please visit the FAQ page on wpbuffs.com.
We have many ways to contact us. Feel free to send us an email at hello@wpezi.com. But the best way is to use our live chat option on the bottom right of this site.
That depends on the job. Small changes are generally done within 4- 8 hours. Larger jobs can take a day. We aim to provide same day turnaround.
Small changes are “60 minutes or less” in time and are generally simple in nature. These would include things like installing a plugin, making changes to your header or sidebar or setting up redirects. It can also include adding text, changing an image, adding a page etc.
Most people can submit a job per day. So if you submitted a job per day you would get around 30 jobs completed per month for 1 low monthly fee.
We do not build websites from scratch. There are plenty of people that do that. We are a support and maintenance company that works with existing websites to make changes, fixes and updates.
Once you sign up your will be redirected to our secure form to get your WordPress logins and cPanel logins. These will be used to make the changes on your site. To see how it will work please check out our video here: wpezi.com/demo/.
Of course! You can upgrade, downgrade, change and cancel your plan in any way you’d like. You’re not tied to a contract with us. You can change any aspect of your plan by simply letting us know.
WordPress website updates and changes to images, content and content placement;
Structural changes like main menus, navigation and forms;
WordPress core updates and plugin updates;
Page formatting issues and/ or template issues;
Emergency Care support if you break something;
Setting up new features on your site;
Plugin Research to help you achieve your desired result;
Screen Size and Responsive issues;
WordPress website backups and migrations;
SEO on-page set up, suggestions and ongoing support;
WordPress Optimisations so your site runs super fast;
WordPress Fixes like broken pages, redirections, new pages, typos and everything in between;
WordPress compatibility issues and solutions;
WordPress Security to prevent hacks;
Improperly embedded code;
Browser compatibility issues;
WP EZI is now part of the WP Buffs family!
